For tax agencies & government benefits

Filing season 10x's your call volume. We scale with it, then scale back down.

75waves absorbs the seasonal surge — filing deadlines, benefit changes, disaster relief filings — without a call center staffed year-round for six weeks of volume.

The filing-season staffing problem

Filing deadlines and policy changes can spike call volume 10x within days.
Constituents waiting on hold for benefits or refunds is a public, political problem.
Staffing for peak season means a call center that sits mostly idle the rest of the year.

75waves scales with the filing calendar — expanding capacity ahead of a known deadline and contracting once the surge passes. No emergency hiring, no idle off-season headcount.

Deadline-aware scaling

Capacity ramps ahead of known filing and enrollment dates, not after the queue backs up.

Multi-language, multi-channel

Voice, SMS, and chat in the languages your constituents actually speak.

Full audit trail

Every call logged and retrievable — built for public-sector accountability requirements.

Off-season cost drops with volume

Pay for six weeks of peak volume like six weeks, not like a year-round contract.

Built for filing season

Ready for the next deadline?

See the swarm answer a call, right now.